Return Policy
Guidelines on returning custom printed items and requesting replacements for damaged goods.
Physical Materials & Hardware
Custom printed items
Physical materials (such as custom QR code table tents and NFC tags) are printed on-demand for your specific restaurant. Because of this customization, physical items are final sale and cannot be returned or refunded unless they arrive damaged or defective.
Damaged or Defective Items
Free Replacements
If you receive physical items that are damaged, defective, or misprinted due to our error, please contact us within 48 hours of delivery. Include clear photo evidence. We will gladly send a replacement at no additional cost.
Return Process
How to send items back
In the rare event that we require a return of the defective items before issuing a replacement, we will provide you with a prepaid shipping label. Do not return any items without receiving authorization from our support team first.
Need to replace a damaged item?
Our support team is here to sort it out for you.
To initiate a replacement for damaged physical items, please email us directly with a photo of the damage and your order number.
Contact Support